Draft Law on Out-Of-Court Resolution of Consumer Disputes

On 26 March 2026, the Cabinet of Ministers of Ukraine submitted to the Verkhovna Rada of Ukraine Draft Law No. 15100 “On Out-of-Court Resolution of Consumer Disputes”.

The Draft Law is aimed at introducing a system of out-of-court dispute resolution between consumers and business entities, as well as implementing the provisions of Directive 2013/11/EU into national legislation.

The document provides for the following key changes:

• the introduction of out-of-court consumer dispute resolution bodies;
• the establishment of dispute resolution procedures as an alternative to judicial protection;
• the abolition of the unconditional right to exchange goods of proper quality within 14 days for offline purchases;
• the extension of the maximum period for warranty repair or replacement of goods to 30 days;
• the introduction of an obligation to refund payments using the same method as the original payment.

We will closely monitor further developments in this area and report on them in the future Legal News.